In order to provide the latest fashion at the very best price, we offer store credit for items returned within 14 days of receiving your package.
In order for an item to be eligible for a return, all tags must be attached, and the item must be in its original condition. Unfortunately, damaged, worn, or washed items cannot be returned.
Please read the following information to return your online purchase:
To make your return:
– Complete the Return Form (shipped with your order) and include it with the item you are returning. All items must be postmarked within 14 days of you receiving them to receive store credit. After 14 days of you receiving your items, all sales are final.
– Keep all original tags attached! Merchandise will have to be rejected without the tag properly attached and in its original condition!
– If you believe you have received defective merchandise, please email us within 3 DAYS of receiving your item. Please email firstname.lastname@example.org and use Damaged Online Order as your subject.
– Please note, you are responsible for the shipping and handling of the returned item. Original and return shipping fees cannot be refunded.
– We usually work very quickly, but once your return package is received by 522 Envy, please allow 5 business days to process the order. When your order is processed, you will receive an email to notify you, and you will receive store credit to purchase something new!
You will be issued store credit for any merchandise that is eligible for return. An online code will be emailed to the email address provided on the return form. Store credit never expires, and it can be used on any future in-store or online purchases!
If your order is returned past the 14 day limit or does not meet the return guidelines, your items will be sent back to you and a standard shipping charge will be applied to your card.
In some circumstances, we will be able to do an even exchange. If you received the wrong size, or if you received a damaged item, please contact us immediately so we can resolve the situation! We only carry a select number of items, so the sooner you contact us, the more likely we can make an exchange happen. Please email us at email@example.com within 3 DAYS to make an even exchange. The above return policy applies to all orders, including items eligible for exchange.
You may not return:
Swimwear, sunglasses, shoes, headbands, hair bows, hats, and gift certificates.
Contact us at firstname.lastname@example.org